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Safe Catch Refund and Replacement Policy

Final Sales Policy (Non-Defective Items)
Due to the perishable nature of our canned seafood products and for food safety reasons, all sales are final.
Safe Catch does not accept returns or offer refunds, credits, or exchanges for non-defective products. This includes products ordered by mistake, items no longer wanted, or those not returned in a timely manner.
 
Policy for Damaged or Defective Products (Replacements/Refunds/Exchanges)
If your purchase arrives damaged, spoiled, or defective, Safe Catch will offer a replacement or a full refund.
 
Detail
Policy Statement
Eligibility & Window
You must contact us within 30 days of receiving your order to report a damaged or defective product.
Returns
Do not return the damaged product. We require clear photographic evidence of the damage to both the product and the shipping box.
Refunds / Exchanges
Upon verification of the damage, we will process your remedy within 7 business days: Option 1: A replacement order (exchange) will be shipped to you at no additional cost. OR Option 2: A full refund will be credited to your original payment method.
Return Shipping Cost
Since we do not require the damaged product to be returned, there are no return shipping costs incurred by the customer.
To report a damaged product, please contact our Customer Service team immediately:
  • Email: info@safecatch.com
  • Phone: 415.944.4442 or 888.568.4211 (toll-free)
  • Hours: M-F: 11AM – 3PM PST
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